Disclaimer of Warranties & Liabilities.
Leap13 has used reasonable efforts in collecting and preparing information and material for the site, but does not warrant that the material and information is complete or accurate. The material and information may contain inaccuracies or typographical errors.
Leap13 makes no representations about the accuracy, completeness, reliability, or timeliness of the material or information. Changes are made to the site on a periodic basis and may be made at any time. Leap13 disclaims any and all liability to any individual, organization or other entity for any loss or damage caused by errors or omissions contained in, or associated with, the Leap13 SITE whether such errors or omissions arise from negligence, accident or any other cause.
THIS SITE AND THE INFORMATION, NAMES, IMAGES, PICTURES, LOGOS AND ICONS REGARDING OR RELATING TO Leap13, ITS SUPPLIERS, AGENTS, AND ITS AFFILIATES ARE PROVIDED ON AN AS IS AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. USE OF THIS SITE IS AT YOUR OWN RISK.
IN NO EVENT SHALL Leap13, ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED ON THE SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEB SITE, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR DAMAGES RESULTING FROM LOSS OF USE, DATA AND/OR PROFITS ALLEGED TO HAVE RESULTED FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SITE.
Automatic updates of are made available to verified customers only through your Leap13 account and licensing system. Automatic updates can only be used on domains where a unique and valid purchase of the software was made and subsequently verified. Automatic updates are expressly prohibited on any site or sites that violate any of these terms. Customers understand and provide permission for their site to be updated automatically as new versions are released. Furthermore, customers understand that this is an optional service, and they further agree that Leap13 is not liable for any problems that may arise from opting in to automatic updates and activating them on a site.
When using our validation system, you agree that each license We reserve the right to block and/or remove a site’s access to services we provide when we have reason to believe the site is making abusive requests, or is in violation of product licensing. These services include (but are not limited to) automatic updates, demo content and template importing, and the availability to install extra addons remotely.
Leap13 Website Account.
We invite all customers to create a free account to verify their purchase, get support, unlock automatic updates, and engage in our community forums. By creating an account you agree to receive periodic emails related to Leap13, our products and services, and your membership. You can cancel anytime by clicking the unsubscribe link at the bottom of any non-system generated email however we caution against this as you may miss out on important product news.
What is included with product support?
Product support includes any questions pertaining to features of the product. For example, if you have a question for how to use the Smart Skin feature in Wiz, a member of our team will be happy to explain how it works. If you want custom code to change a core feature of the Smart skin feature, that would not be covered.
What is considered a customization request?
A customization request is any request that looks to change something in the theme that can not be altered using native options.
Do you ever provide code snippets?
We do share quick and helpful code snippets when possible and where appropriate. Since these are technically considered customizations, this is not something we can guarantee. Please remember that any custom code you add to your own site is your own responsibility to support and maintain.
Are third party plugins supported?
We provide support for certain approved plugins. Please remember that while we provide support for approved plugins, this does not mean we can or will provide custom changes to 3rd party plugins. That would be a nightmare for you and for us. Generally speaking, we only list plugins as “Approved” if they are bundled with one of our products and you cannot get direct support from the author because they are premium paid plugins.
Do you offer paid customization services?
Yes, Check our services page and feel free to contact us directly for additional information.
3rd Party Plugins.
Customers are certainly welcome to extend the functionality of their site with the use of 3rd party plugins, however our policy is that unless they are integrated into one of our products in some way (Revolution Slider, Visual Composer, etc) then we can not provide support or guarantee compatibility. The implementation, customization, and troubleshooting of any issues that may arise are the responsibility of each customer. Technically speaking, since our products developed according to development best practices, any well developed 3rd party plugin should play nicely, however due to the virtually limitless nature of things that can and often times do go wrong with software, we can’t support something that we have not first developed or integrated into the theme. For plugins that are integrated into the theme, support covers product related questions (no customizations).
If you order a paid service from Leap13, you agree that Leap13 is not responsible for any damages, in whole or in part, that may result as part of using said service. This includes but is not limited to site downtime, broken custom code, or loss of revenue.
Pre-Sales or General:
Feel free to ask all pre-sales questions by contacting us.
Customer questions are handled through your Leap13 account. You can register or login.
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